What You Should Know:
– Improving affected person entry to medical providers stays a high precedence for U.S. well being programs as they grapple with financial uncertainty and the continued affect of the COVID-19 pandemic, which has altered affected person conduct, in response to a new report from the Center for Connected Medicine (CCM) and KLAS Research.
– To deal with the problem, well being programs are investing in telehealth expertise, affected person portals and different digital instruments, updating their organizational buildings and specializing in fixing processes inside their organizations.
Insights and Key Findings From The “Top of Mind for Top Health Systems 2023” Report
The Center for Connected Medicine (CCM), well being system leaders ranked affected person entry as the highest problem that might be improved with expertise within the coming yr. It was the second yr in a row that the CCM’s “Top of Mind for Top Health Systems” analysis recognized bettering affected person entry as a precedence.
The report identified telehealth, affected person portals and affected person appointment reminders because the applied sciences most frequently applied by well being care organizations to enhance affected person entry. Other digital instruments, akin to self-scheduling, value estimators and navigation options, haven’t seen implementation on the identical excessive ranges.
“It’s no secret that health systems have been facing significant challenges since the start of the COVID-19 pandemic and must address consumer demands for greater convenience and accessibility from their health care providers. This report reflects the priority that we and others are placing on patient access, including more options for virtual care, greater self-scheduling functionality and higher engagement with patient portals,” mentioned Joon Lee, M.D., government vice chairman of UPMC and president of UPMC Physician Services.
The CCM, which collaborates with a variety of specialists to provide assets and occasions on the way forward for well being care, is operated by Nokia and UPMC.
The “Top of Mind” analysis, produced in partnership with KLAS Research, surveyed 61 leaders from 59 hospitals and well being programs throughout the United States on their organizations’ efforts to enhance affected person entry, worth transparency, telehealth and artificial intelligence.
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